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We Design, Make and 100% Guarantee our products

As part of our extensive research and development program each product undergoes months of rigorous testing in the field and competition with high energy dogs of all types before it becomes available for sale. Our customers are our partners in product selection and design. We listen to your feedback and your reviews to assist us in continually advancing our products. We are confident that you will be happy with your purchase and we continually test what we sell. Click here to read comments from our customers to see what they think of our products and service.

Our 100% satisfaction guarantee is our solid commitment to you that if any product is defective or we made an error we'll offer a hassle-free replacement or refund. What we cannot guarantee is damage from tearing, shredding, ripping, chewing et al that a dog's teeth might impart. We will, however, provide a one-time replacement if you're not fully satisfied with how our materials stand up against your dog's chompers (you pay the shipping).

Provided your dog isn’t allowed to chew our toys, they are built to take abuse. Our tug toys are meant for interactive tugging between you and your dog only. We strongly recommend that you do not allow your dog to play with the toy after interaction has ended. If you let your dogs use it as a chew toy, it will be destroyed.

Items may be returned within 30 days for 100% refund. The item being returned must be in the same condition as it was sent. Please call Customer Service at 705-879-4235 for return authorization. Items that may NOT be returned are special order Items, anything custom made or cut, and Gift Certificates. No returns after 30 days. Items that are damaged and/or not in resalable condition are not eligible for a refund or exchange.

A product returned for refund or exchange must be in its original packaging, and it must be complete and undamaged. Customer is responsible for shipping charges on returned items. A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.

Planet Dog guarantees its balls for life. Should your dog rip a ball, please send a photo of the damage to jmundy@saltydogcanvas.com. We'll gladly replace the ball only; shipping cost is not included.

For answers to questions regarding toy selection, materials used in production of toys, how to care for toys and beds, etc. Click here

For shipping information Click here

It is our goal to ensure that you have a positive and rewarding shopping experience.

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Salty Dog Canvas USA