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Q: How will my order be shipped?

A: We ship via UPS (United Parcel Service). Packages are trackable and a shipping confirmation with tracking number is sent via email when your order is shipped.  

Q: How much will it cost to ship my order?

A: Shipping charges are determined by the total product weight of your order.  The most accurate way to review the shipping charges is during checkout. Once items have been added to your shopping cart, click “Checkout” and shipping charges can be viewed and selected prior to entering payment information. Additional taxes, duties, local delivery charges, and other miscellaneous fees at the destination are your responsibility. If you desire an estimated shipping cost based your shipment destination please submit a message to us using the Contact Us page. We have kept our shipping rates low: for Canadian customers, small packets weighing up to 700 grams (25 oz) now ships for $10.95.

Q: Can I put delivery instructions on the package?

A: We will try to accommodate requests to write things like “Leave on porch” but cannot guarantee that the carrier will follow through with the request. If the note MUST be followed, we suggest posting a large note on your door around the time of delivery instructing the carrier of your request.

Q: What happens if I get an error message at Checkout?

A: When checking out, if the system displays  "we cannot ship to your location" or a similar error message please contact us via email or call 705-879-4235. We ship worldwide and should you get that error message its likely because of a weight glitch.

Q: Do you ship outside of North America?

A: We ship worldwide via UPS or Canada Post. Prices vary. Please send us an email for a quote. You are responsible for paying the customs and duty fees.

Reggie Rx Wrap Testimonial

"Fits perfectly and makes icing sore joints and muscles easy. I just put on the coat, put poodle in stroller and set timer so remember to take off coat."
Debby DeCosta

Salty Dog Canvas USA